Office coffee questions, answered.

About 5 to 10 minutes, or 20 to 30 minutes if we connect the machine to a water line. Someone from your office needs to let us in, and we like to install on a busy day so we can show as many of your team as possible how it works.

Yes. For a new office build-out we usually install the week before your first day, so the coffee is ready when your team arrives.

No. The JURA X10 and GIGA X8 each have a 5-liter water tank, enough for about 40 to 50 cups before it needs a refill.

Two feet of available counter space, a free power outlet and a team that’s excited for better coffee!

Usually within a week of our first call, depending on which machines we have in stock.

No. The trial is completely risk-free, with no agreement and no commitment of any kind. Most building security teams ask for a certificate of insurance (COI) before we install, so you would send us a sample COI to pass on.

We collect the machine, and you owe us nothing at all.

Your office provides the milk since most offices already have milk ordering in place. Our milk fridge holds up to two types, and any milk works. Barista-style oat milk is the most popular choice right now.

Yes to hot water for tea, although a dedicated hot water dispenser gives a stronger pour if your office already has one. Our machines never use powders, which are lower quality, harder to keep clean and less hygienic. For hot chocolate, the machine froths real milk and you stir in your own chocolate powder.

Your assigned technician is your primary contact for machine or servicing matters. Walter is the best contact for billing or admin questions. There’s no customer service line and no waiting on hold.

Just let us know when you’ll be closed, and we’ll adjust your service visits around it.

Yes, and offices do that all the time. You can move from the JURA X10 to the GIGA X8, add a second machine, or move to a smaller machine if that suits you better.

Your movers can pack up and move our equipment, or we can move it for you and set it up in the new space at no additional charge.

Yes, one account covers every floor of your office. If your company also has offices in other cities, each city is looked after by its own local team.